General FAQs

Do you sell directly to the public, other than the items sold on your website?
YES, via the website for some products only or via the contact us page.

Product Specific FAQs

How do I know differences between your products – a lot of seat wedges which one is most popular?  Or which winged lumbar would you order?
A1002 and A1003 are our most popular seat wedges and A6005 and A6006 are the most popular lumbars.
How do I clean my product?
An upholstery cleaner should be used on the fabric of BetterBack products. All other fabrics should be hand washed with a mild detergent, rinsed thoroughly and air dried. The products should never be tumble dried.

Distributor and Retailer FAQs

Do you sell to medical, occupational, physical therapy & fitness professionals?
Yes. Please contact Customer Service at sales@jobri.co.uk so we can send you out the necessary forms to setup an account.
How do I set up an account?
If you are a retailer or distributor please contact Customer Service at sales@jobri.co.uk and we will send you the appropriate forms.
Do you accept Credit Card payments?
Yes. Cards Accepted: Visa, MasterCard, Deibt Card, via paypal only. You do not need a paypal account to pay via paypal.
Can JHPI Drop Ship to the end customer for a retailer?
YES. We do charge a Drop Ship fee where applicable.
Would JHPI be open to modifying a product for a customer?
Yes we can manufacture a special product for a customer. Please contact sales@jobri.co.uk to discuss your requirements.